Jun 2008 - Nov 2008
houston, TX (US)
Quality Assurance Consultant
Home Team Pest Defense
Quality Assurance/ Sales Consultant; Home Team Pest Defense, Houston, TX; 6/2008 – 11/2008
Selected to attend LIFT program in Leadership Conference; Quality Assurance Control/Standards; Established new relationships with company’s former clientele; Determined issues, produced strategies, and implemented solutions; Tracked, surveyed and serviced client issues; Routinely volunteered to help co-workers resolve problems and questions from difficult or angry callers; Explained difficult pest control concepts and services using everyday language to customers calling office’s main line; Identified all cross-selling opportunities by building customer rapport and asking probing questions; Helped customers with service needs ranging from billing problems to endorsements on existing service and recommended best solution based on customer needs and comfort level.
Accomplishments:
• Saved company $50,000 a year by implementing a new quality assurance system.
• Awarded top sales person nationwide for September 2008