Amberin M. Alvarado
172 Layton Avenue
Salt Lake City, UT 84115
Home: (801) 906-8114
Cell: (719) 239-1635
Email: itsjustmybusiness@yahoo.com



OBJECTIVE: To work with people in a ‘Customer Service’ based occupation that helps people face life’s challenges.

QUALIFICATIONS

I have worked in different customer service based occupations during the last 20 years. I have also run my own home daycare service and partnered in a small landscape business. I have good sales and office experience. I am looking for a business that I am able to excel at and learn from.

EDUCATION

1991-1992 MBTI (Milwaukee Business Technical Institute), Travel Computer Systems/Customer
1998 YWCA Carino Home Childcare Training Program
1999-2000 TVI - Albuquerque, NM - Child Development/Preschool
2006-Now University of Phoenix - Axia College - Online - Business/Marketing

EMPLOYMENT

01/08-now CSA - Sales Advisor/Sears Auto Department
I advise the customer(s) of services needed on their vehicle(s). I work on Sears computer system/complicated pos system writing up orders, taking cash, making sales for services and products sold in the automotive department. I also take care of the customers needs and disputes as well as stocking product and ordering/finding parts through our vendors.

08/07-12/07 Reservations & Sales/Cottonwood Hot Springs
Maintained office, took reservations for massage and services, rooms, sales, cash handling, handled disputes, assisted where needed.

04/07-10/07 Server/Hostess/ Pacheco’s Restaurant
Sales, Reservations, cash handling, taking orders, serving customers, cleaning, taking care of the business

07/04-02/07 Reservations & Sales/Mt. Princeton Hot Springs Resort
Maintained office, trained new staff on Computer system and other details of Reservations, Cash handling, Reservations, reports, created staff manual, organized, took care of customer issues, Sales of passes and other small purchases, helped the restaurant and other areas of the resort where needed, assisted in group gatherings




04/04-10/04 Reservations & Sales/Wilderness Aware Rafting
Reserved Rafting, horseback riding, fishing trips for a variety of customers Worldwide; Sold Photographs and a variety of items through the company store, Cash handling, Reports, Email, Computers, phones, Gathered groups and gave initial presentation/speech


10/02-05/03 Shift Manager, Pizza Hut
Maintained food quality, fast friendly quality service, restaurant cleanliness, correct orders, cash correctness, deposits, computer entry, training productive employees.


09/01-10/02 Waitstaff, Coyote Cantina
Prompt, friendly customer service, accurate cash, ticketing, quality food, computer entry, training new employees, restaurant cleanliness, stocked.


05/00-08/01 Office Management, Crazy Horse Camping Resort
Prompt, friendly customer service, scheduling, office and store cleanliness, nightly reports, cash deposits, served quality food, nightly movies, scheduled nightly activities, organized.


05/00-06/00 Teacher’s Assistant Substitute, Buena Vista Headstart
Helped children with daily activities, made crafts with them, assured fun and safety, escorted them to lunch, prepared them for future activities.

** In years prior, 01/00-04/00 I was Teacher’s assistant for YDI Headstart
**From 01/97-02/00, I ran my own Home Daycare. “Home Sweet Home Childcare” fulltime.
***From 1994-1997 I assisted my husband in running a small family landscaping business.

REFERENCES

Angela Szutkowski 3 year acquaintance whom I met while our children attended Cub Scouts.
(719) 395-9253

Jennifer Page 8 year friend and also co-worker who I have known since I moved to Buena Vista, CO
(719) 395-3635

Terri Buysman 8 year friend and co-worker - We have faced many of life’s challenges together.
(719) 395-0707