A customer-focused professional who brings strong front/back end store management skills in the areas of customer care, store operations, budget management, staff training/development, P&L, warehouse operations, and meeting profit goals. Results oriented and committed to excellence with over 20 value added years of experience in in big box retail.

◈ Proven ability to manage a complex business in a multi-tasking and demanding environment
◈ Broad based knowledge of product presentation, display techniques and coordination
◈ Strong background in the retail foods industry, including specialty, perishable and ethnic foods
◈ An adaptable, dependable and dedicated professional with problem solving skills and the ability to communicate with all levels of team members
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GROCERY DEPARTMENT TEAM LEADER
MEIJER STORES, Grove City, OH (March, 2009)
◈ Accountable for Grocery product flow and the overall condition of Grocery, Dairy, Frozen, Beer/Wine, and Chemical departments
◈ Lead a well trained and knowledgeable team toward providing exceptional, fast, and friendly customer service
◈ Set sales floor plan and implement the truck to sales floor process
◈ Warehouse operations/organization and central supply ordering
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ASSISTANT STORE MANAGER
BIG LOTS Columbus, OH (2003 –2009)
Responsible for all store merchandising/product presentation, ad/sale promotions, in store displays, stock rotation, targeted marketing and the implementing of new product roll-out.
Ensure a well-stocked store with the oversight responsibility for the maintenance of over 60 End caps. Responsible for staff selection and development, conducting employee reviews and conflict resolution.
Direct daily warehouse operations, implement Direct Store Delivery (DSD) procedures to prevent shortage of incoming shipments of snack, beverage, and magazine vendors.
◈ Responsible for the overall operational integrity of the store in the store managers absence
◈ Assisted in opening two new stores while managing a staff of up to 45 employees.
◈ Earned second place in Christmas presentation contest 2006
◈ First place in region in annual (back-to-school) sales contest 2007
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STORE MANAGER
DOLLAR GENERAL Columbus, OH (2001–2003)
Planned, organized and managed the overall daily operations for the store. Responsibilities include ordering all merchandise to satisfy the customers needs, preparing employee schedule, analyzing P.O.S reports daily, preparing sale/ad planners and plan-o-grams, implementing freight strategies for staff, ensuring cash accountability for daily deposits are upheld to the companies policies.
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STORE MANAGER
FAMILY DOLLAR Girard, OH ASSISTANT MANAGER(1999 - 2001)
Responsible for recruitment, training, scheduling and overall integrity of the store while reporting directly to the District Manager. Oversee inventory control, security, and compliance to company standards. Ensured proper merchandising of hardline / softline plan-o-grams to effectively maximize sales and profits. Motivate and observe staff associates job performance to achieve performance goals and promote excellent customer service
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ASSISTANT MANAGER
GIANT EAGLE CO. Boardman, OH (1983 – 1997)
Worked in The produce and dairy departments and was promoted to produce team leader in ten months time. Was responsible for profitability, expense control, and maintaining an effective housekeeping program. Learned thorough understanding of health and safety legislation, policies and practices to meet all health department regulations and pass sanitary inspections. Through excellent training and supervision, was able to learn a strong knowledge of the produce industry relating to a large variety of seasonal products and changes.
Promoted to produce head manager in under three years time.
Along with regulatory compliance and buying, as a produce manager I was responsible for team hiring, development, P & L, buying and visual merchandising - including floral sub team.
Maintained a clean profitable department for four years before being promoted to store Assistant Manager of the grocery department. Major responsibilities included opening and closing store, making daily orders of both dairy and chemical departments, supervising grocery / recovery clerks, and maintaining a well organized stock room.
◈ Training classes through Giant Eagle:

◈ Strategies in critical thinking
◈ Team building
◈ Customer service management
◈ Conflict management
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