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Apr 2008 - Oct 2008
brentwood, TN (US)
HR manager
Responsibilities: Interviewing and hiring of new employees. Processing of new employee paperwork per Federal, State, and Business standards and guidelines. Training of new employees on business practices and Millenium computer program. Assisting General Manager and Franchisee/Owner on daily task needs. Overseeing completion of office work: ie filing, new hire and termination processing, background checks, outbound emails.
Front desk duties included answering phones, scheduling appointments, assisting with client needs. Processing of new client intake forms. Informing new clients of massage session outline. Checking out all clients through POS. Rescheduling of appointments. Selling Massage Wellness Membership program to all prospective clients.
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Oct 2007 - Apr 2008
franklin, TN (US)
Service Porter/ Greeter-- Receptionist
*Service Porter/ Greeter
Responsibilities: Greeting customers while verifying service needs and vehicle information during the check-in process. Portering of customer vehicles both at check-in and check-out. Providing rides to customers as needed via the shuttle service. Processing payment of completed services as well as documenting all payment data. Working closely with the sales department for service needs of all sales vehicles.
*Receptionist
Responsibilities: Directing all inbound calls to the appropriate sales or service associates. Setting service appointments as needed. Filing warranty and service documents. Retrieving service documents for technicians and service advisors. Maintaining a clean and welcoming lobby and reception area. Entering prospect buyer data into ACS sales computer program. Documenting and preparing temporary driving tags. Completing follow up calls to customers who have had recent service on their vehicle for satisfaction surveys.
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Apr 2007 - Oct 2007
brentwood, TN (US)
Operations Rep II. / Operations Senior
*Operations Representative level II
Responsibilities: Processing returns and exchanges per company policy utilizing a POS system. Processing product replacements through POS and completing replacement paperwork. Promoting, selling and processing credit card applications. Completing BestBuy.com in store orders. Answering customer calls, providing solutions to customer questions as well as transferring calls to appropriate departments.
*Operations Senior
Responsibilities: Responding to manager calls and providing solutions to customer questions and concerns. De-escalation of customer issues while providing a win-win solution for both the company and the customer. Overseeing both level I and II Operations Representatives by providing continuous training, coaching and feedback. Preparing daily opening and closing paperwork and reports. Preparing nightly deposits of current days sales.
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Jan 2006 - Apr 2007
richfield, MN (US)
Enterprise Customer Care Representative/ Warranty Claims Examiner
*Enterprise Customer Care Representative
Responsibilities: Answering customer concerns via telephone in an efficient and professional manner while providing a one-call resolution. Capturing the voice of the customer through excellent data integrity. De-escalation of customer issues while resolving to a win-win solution for both the company and the customer. Ranked as a top quality performer in Customer Care.
*Warranty Claims Examiner
Responsibilities: Answering primarily technician calls while providing assistance with parts ordering as well as replacement qualification. Processing product replacement paperwork. Contacting customers with approval information and replacement procedures. Examining replacement requests via email, determining qualification of approval and responding in a timely manner.
**AWARDS: Thirteen 100% Quality Awards as a Customer Service Rep. Blue Badge of Courage Award.
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Apr 2004 - Nov 2005
eden prairie, MN (US)
General Manager
Responsibilities: Running a financially efficient store while meeting all guest needs and providing “An experience that makes the day better.” Hiring, training and maintaining staffing needs. Ordering supplies and maintaining stock. Maintaining/building correspondence with other local businesses to initiate catering opportunities. Completing weekly P&L and periodic business plans.
**AWARDS: "Love What You Do" Award, Employee of the Month