Responsible for directing mail facility operations, staff training and management, workflow coordination, staff evaluation, quality assurance, and all aspects of customer relations. Responsible for mail sorting and distribution, ensuring proper mail routing, expediting special mail and parcels, customer service, and other related assignments. USPS is a unionized workforce with about 800,000 employees.

• Planned and implemented a successful adaptation of workplace to family life; targeting single parenting.
• Initiated and executed program to eliminate backlog of business, first class mail from the system.
• Implemented a fast track safety program to integrate new employees; reducing workplace accidents from 75% to less than 12% in one year.

King of Prussia, Pennsylvania, USA
Manager (1990-1995)
Responsible for million dollar stores; operations, projects, staff training, sales, marketing, merchandising, advertising, display coordination, inventory control, recruitment, new product introduction, promotional work, staff evaluation, and customer relations.

• Revamped several failing stores to full profitability by focusing on waste reduction, minimizing loss, maximizing profit; and motivating employees to improve on customer satisfaction.
• Introduced employee daily talk to communicate expectations, evaluate customer complaints and feed back; and employee appraisals.

Master Certificate in IS/IT Project Management, 2008
Master Certificate in Applied Project Management, 2008

College of Business.
Research: Quantitative & qualitative.

Bachelors of Science-law