Chris Smalley - Background on BrightFuse

About Me

I'm a 7 year veteran of the IT technical support field. I recently served The Boeing Company as a Site Support Specialist, and helped them get their Minneapolis office started. I got into this work by doing help desk type work in college, and loved helping people. After a 5 year stint in student ministry, I took an opportunity to work with ING in 2000. I'm an excellent trouble-shooter, with a focus on exceeding client expectations. I will either find a solution or turn it over to someone that will. My strengths include working with PCs (laptops, tablets, and desktops), printers, servers, and BlackBerrys.

Work Experience

Aug 2008 - Mar 2009

eagan, MN (US)

Site Support Specialist
The Boeing Company - Alteon Training
I was the only on-site IT presence for the company. I helped setup and integrate 2 classrooms for aviation related training. I also assisted the network administrators in setting up the company's site network. My position was eliminated after the training partnership between Northwest Airlines and Boeing was dissolved.
Apr 2007 - Jun 2008

minneapolis, MN (US)

Contractor
Target
I worked for Target in their Asset Management department, processing requests for new hardware and software. I also worked on a large, long-term project to put asset tags on all Target HQ printers and scanners. I also performed weekly inventory audits to make sure we had the correct number of PCs, laptops, and other peripherals to disburse.
Sep 2006 - Apr 2007

st. paul, MN (US)

Installation and Support Coordinator
Gander Mountain
I was hired to be the second shift Stores Support technician. I provided break/fix support to the Base Camp (aka Headquarters) employees. I also provided remote support to the store staff via pcAnywhere and VMware. I worked with the New Stores Team to help build out and prepare the Eden Prairie, MN store for it's grand opening in March 2007. I also provided support to a large PC and hard drive recycling project.

Education

1990 - 1994
Bachelor's - Youth Ministries and Bible
Northwestern College
I went to Northwestern College (St. Paul) with the intent on becoming a youth minister. My degree included experience with small and large church youth ministries. I also did my senior year internship with Student Venture, the high school ministry of Campus Crusade for Christ. Every Northwestern College student also receives a degree in Bible. This involves a year of Bible review, a year of theological study, and several required classes in ethics, outreach and missions, and courses studying various Bible books.

Courses & Certifications

Network+ by CompTIA (12/2007)
Microsoft Certified Professional, in process

Clubs & Organizations

CompTIA's Network+ Certified Technicians

Hobbies & Interests

- I play hockey 2-3 times a month with a pick-up hockey group called JMS Hockey (http://www.jmshockey.com)
- I'm a huge Star Wars fan and I watch at least one episode every month. My favorite Star Wars episode is "Return of the Jedi". I also love watching the new animated "Star Wars: The Clone Wars" show on the Cartoon Network! :)
- I love 80s rock music! I'm a huge fan of Def Leppard! I also enjoy listening to Boston, Van Halen, and Journey.
- I'm committed to losing 50 pounds this year, eating healthier foods, and having more energy.
- I ran my first 5K race this year on May 2nd at Lake Harriett! I missed my 40 minute goal time by 90 seconds.