Designated School Official/Student Advisor: Served as corporate liaison for management staff, administrative personnel, students and various agencies. Listened, counseled and assisted students, prospective clients, ICE agency and clients with their concerns. Scheduled and conducted Interviews for students and prospective clients. Conducted orientations for international students. Audited records and files for compliance. Maintained files and processed students’ confidential information in SEVIS/Department of Homeland Security database. Interpreted and implemented corporate and Department of Homeland Security regulations, policies, rules and record-keeping regulations to ensured institutional compliance. Managed and monitored attendance and time record-keeping for students. Supervised eight administrative personnel and approximately 500 students daily. Located desired information using the Internet and other resources.

Answered customer calls, processed orders and resolved problems in a call center. Provided assistance to nationwide customer base in a call center. Performed various duties as contracted and assigned to various clients.
Key Achievements:
Retained customer accounts in highly competitive markets.
Improved customer-service performance and customer-satisfaction ratings.

Recruited sales associate. Marketed Smart First Mortgage, Second Mortgage and Pre-Paid legal.
Key Achievements:
• Developed new accounts

Provided administrative support to Judges. Listened, calmed and assisted customers with their concerns. Provided customers and clients with desired information in a timely manner. Located desired information using government database.

Provided administrative support to management and assigned Judge. Processed attorneys' letters of representation. Performed records research for individuals and various companies. Provided assistance to nationwide customers’ base.
Key Achievements:
• Streamlined work processes and improved work flow
• Improved customer-service