Seasoned telecommunications manager with multifaceted experience in billing automation, international conference & teleconference management, motivational/multicultural/special event planning & coordination, end-to-end international billing & settlements expertise, account management & traffic dispute resolution, volume/rate analysis, contract/supplier/vendor management & negotiations. Managerial strengths include professional and effective written and verbal communications with demonstrated success in teambuilding and international customer interaction. Consistently maintains enthusiasm and a high energy, high performance results-oriented drive. Well rounded manager, possessing strong organizational and administrative skills as well as expert level knowledge of all Microsoft Office software, billing systems, Internet, database, presentation and spreadsheet creation and maintenance. Two examples of measurable results include: reduced manual data entry by 95%, resulting in operational cost reductions directly attributable to decreased user error ratio, shortened turnaround time for processing accounts, and increased accuracy. Performed massive financial reconciliation cleanup along with forming respected working relationships with the international customers or carriers and internal support resulting in: overall collection of billing in net of $15M. All of these disputes were completed utilizing my off hours and were completed three months ahead of schedule resulting in recognition and praise for my efforts directly from the customers.
I'm looking for any industry or position that could utilize my broad range of knowledge, skills and versatility to make an immediate contribution as well as, challenge me and broaden my experience. In addition to, a pleasant working environment, good benefits, better work/life balance and opportunities for advancement. Previous earnings should not be necessarily relevant since I'm currently just trying to live comfortably.
SPECIALTIES IN MY INDUSTRIES OF EXPERTISE: EXPERT proficiency in ALL Microsoft Office applications,Windows applications and Internet skills, type 65+ WPM, assertive, confident, creative, excellent international customer interaction, exceptional interpersonal skills, extremely flexible, investigative, learn quickly, self-starter, high energy, quick to multitask, highly discrete and diplomatic, motivational, meet or beat constant or overlapping deadlines, works well in a fast-paced environment, great work ethic, positive attitude, extremely professional, superior customer experience and satisfaction, superior oral and written communications, extremely organized and self motivated with strict attention to detail, works exceptionally well independently and under pressure,
resourceful team-player, team building and training, prioritization and delegation, budget and cost control/reduction, expense reports, office equipment specialist, attendance and payroll management, schedule and maintain busy calendar, correspondance or report generation, inventory control, travel and flight arrangements, meeting and special event coordination, telecommunications financial systems and traffic tracking, methods and procedures specialist, project management, strategic planning, relationship management, contract management and negotiation, supplier management & negotiation, vendor management & negotiation, carrier account management and traffic dispute resolution, international finance manager, designing and maintaining directorate and executive level organizational charts, presentations, databases and spreadsheets.
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May 2009 - present
hackettstown, NJ (US)
Potential Unfranchise Owner/Distributor
Market America
I am looking for business minded individuals to help in the expansion of an International company. Market America is a Product Brokerage and Internet Marketing company that delivers cutting edge market driven products and services to the consumer. With a proven track record of success Market America is not in a recession! If you are looking for a plan ”B” or just a supplemental income please get in touch with me. Excellent residual income can be made, for the right individual. No previous training necessary. No need for relocation.
If interested please contact me and I will forward your information along to my potential business partner.
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Aug 1988 - Jun 2008
morristown, NJ (US)
Telecommunications Professional
AT&T
I held various jobs/titles throughout my career here - Administrative Support Specialist, Executive Assistant, Conference/Event Planner/Coordinator, Office Manager, Supervisor, Carrier Account Manager, Int'l Billing & Settlements Front Office Supervisor, Customer Care Manager, Project Manager and I had too many accomplishments and proficiences to list here... Following are some of my accomplishments:
o Performed massive financial reconciliation cleanup along with forming respected working relationships with the international customers or carriers and internal support resulting in: overall collection of billing in net of $15M. All of these disputes were completed utilizing a lot of my off hours and were completed three months ahead of schedule resulting in recognition and praise for my efforts that went far and above the call of duty directly from the customers.
o In 2007, was accountable for $85M in total billing, addressed and reconciled concerns relating to the most difficult top 10% that no one was ever able to accomplish before.
o Saved company over $825K over a twelve month period by identifying potential suppliers to be in EDI invoicing.
o Investigated and took part in the restructuring, streamlining and standardization of complex customer/carrier traffic billing and settlements contracts.
o Supervised, prioritized and delegated tasks among seven associates in addition to training, keeping them motivated, providing emphasis on career development and succession planning.
o Awarded various Employee of the Month awards for commitment to going above and beyond the call of duty on a regular basis and senior executive level management recognition for initiative, enormity of a job well done for two high level Multicultural/Diversity events.
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Mar 1985 - Jul 1988
parsippany, NJ (US)
Asst. Mail Room Supervisor, Photo Typesetter, Word Processing Technician, Head Switchboard Operator
Prudential Insurance Company
Assistant Mail Room Supervisor, Photo Typesetter, Word Processing Technician, Head Switchboard Operator
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Jan 1982 - Feb 1985
irving, TX (US)
Office Assistant, Payroll Clerk and Cashier
Boise Cascade Office Products: Boise Technology
I worked there when it was just known as Boise Cascade Building Materials. I provided numerous billing, payroll and office functions along with filling in as cashier downstairs in the building contractors or regular customer store areas.
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Jul 1977 - Dec 1981
kingsville, TX (US)
Personnelman/PO Second Class
US Navy
Supervised, trained, scheduled and coordinated the work performed by staff of eight in Personnel Office at VT-23, Naval Air Station
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1972 - 1975
High School
- College Preparatory & Chemistry Technology
West Morris Mt Olive High School
I squeezed most of my College Preparatory courses in the first two years. The last two years of high school, I attended a special Chemistry Technology Program at West Morris Central High School in Chester and worked on the half day program in a flavor & essense factory (Norda) in East Hanover, NJ.
West Morris Mt. Olive High School
Course of Study: College Preparatory West Morris Central High School
Course of Study: Chemistry Technology & Work Program
Supervisory and Management Training Programs
conducted by US Navy and Prudential Insurance Project Management for Non-Project Managers,
Effective Delegation, Working with and Managing Difficult People, First Things First: Managing Competing
Priorities, Anger Management in the Workplace,
Professionalism and Business Etiquette, The Exceptional Administrative Assistant Seminar, Maximizing Individual Effectiveness, Numerous AT&T and external Computer, Internet and IT courses
My kids, friends, music, antiques, cooking, collecting recipes worldwide, BBQ, fine arts, crafting, bowling, camping, drawing & painting, flea markets, garage sales, gardening, human nature, live concerts, museums, theater, dining out, astrology, medicine, mythology, philosophy, psychology, poetry, writing, the unknown, the beach or any large body of water - for boating, fishing, relaxation, watching sunsets, etc. (not that I usually have time to experience these pleasures but will again hopefully some day REAL SOON...), computers and surfing various websites, good movies of various categories - Classics, old and new, watching anything dealing with cooking, crime, some history, discovery, medical, nature, animals, celebrity gossip on TV, nature, collecting pictures, postcards and Christmas cards from all around the world in order to experience the beauty, different cultures, uniqueness, etc. of places I'm currently unable to experience or visit myself.