Oct 2003 - Jun 2005
ash flat, AR (US)
Call Center Clerk
First National Banking Company
Answered inbound calls efficiently to achieve dual goals of satisfying customers and relieving call load from other departments.
Assisted customers with balance transfers, account balances, payment information, account updates, password resets, and other sensitive information.
Researched customer concerns to effectively resolve account issues.
Trained new Call Center Clerks and developed and maintained reference manuals detailing all job duties and tasks.
Filed documents, made copies, returned calls, faxed documents, and wrote or edited correspondence as necessary.