Denise Evans

Location
williford, AR (US)
Work Category
Information Technology
Interests
Job opportunities, References
Email
Currently working on...
Exciting advances in Utility billing software technologies.

About Me

Recently landed a job as a technical support representative and assistant documentation clerk at a small software company and am loving every minute of it.

I love to write almost as much as I love to read. I would love to be the copywriter - or at least editor - for local real estate agencies. One of my biggest pet peeves is seeing a real estate ad and reading that the property is located in a "quite" neighborhood, instead of a "quiet" or possibly "quaint" neighborhood. I have also been known to rewrite assembly instructions so they are more legible and easier to follow.

Some experiences not currently listed on my resume include selling AVON, working as a clerk in a healthfood store, my "time in the trenches" as a fast food burger-slinger, and a few months spent as an 'assistant' in a pharmacy. Being a "Pharmacy Assistant" means you answer phones, cashier, complete inventory, maintain insurance ledgers, print customer bills, dust, mop, run errands, scrub toilets, water plants, arrange displays, change the marquee, and try to find a few moments in between to study for your pharmacy technician exam.

Work Experience

  • Jan 2010 - present
    jonesboro, AR (US)
    UMS.net Implementation Manager
    CUSI
    Take new customers through the implementation process from requirements gathering and conversion through go-live.
  • Sep 2008 - present
    jonesboro, AR (US)
    Technical Support Representative
    Continental Utility Solutions, INC
    Provide remote telephone support for utility billing software.
    Conduct onsite, offsite, and online training sessions.
    Assist with technical documentation and software testing.
  • Jul 2005 - Aug 2008
    hardy, AR (US)
    Software Tester / Technical Writer
    PropertyInfo Corp
    Review business requirements and product specifications to assist in bug prevention.

    Document and analyze product issues and suggested fixes.

    Write test cases, and perform black-box testing of new build releases.

    Work closely with software developers to thoroughly learn and document product features and specifications for internal and external developers.

    Develop, edit, and maintain online HTML Help and print-worthy Installation, Administration, and End-user Help Documentation while adhering to format, content, and style guidelines.
  • Oct 2003 - Jun 2005
    ash flat, AR (US)
    Call Center Clerk
    First National Banking Company
    Answered inbound calls efficiently to achieve dual goals of satisfying customers and relieving call load from other departments.

    Assisted customers with balance transfers, account balances, payment information, account updates, password resets, and other sensitive information.

    Researched customer concerns to effectively resolve account issues.

    Trained new Call Center Clerks and developed and maintained reference manuals detailing all job duties and tasks.

    Filed documents, made copies, returned calls, faxed documents, and wrote or edited correspondence as necessary.
  • Jan 2001 - Oct 2003
    ash flat, AR (US)
    Data Processor
    First National Banking Company
    Prepared and entered customer account data and maintained debit card base by updating user information and adding or deleting accounts as necessary.

    Effectively resolved customer debit card disputes while adhering to operational rules.

    Developed detailed procedures for use as a reference and training tool.

    Developed and disseminated training materials to other departments about debit card program.

    Scanned and indexed documents using electronic document management software.
  • Jan 2000 - Apr 2000
    state university , AR (US)
    Intern, ASU VIP Lab, CP/PBDS Business Unit
    Allegiance Healthcare
    Coordinated with fellow intern and members of Allegiance Information Technologies Research and Development to develop web-based sales log update system. System was incomplete at end of internship.
  • May 1997 - Dec 2000
    hardy , AR (US)
    Office Assistant
    Price Chopper Foods
    May 1997 - May 1999, then intermittently May 1999 - Dec 2000.

    Monitored and evaluated staff of five to seven clerks and stock personnel

    Trained new employees as cashiers, video clerks, and office assistants.

    Effectively resolved customer service issues.

    Completed closing and opening duties for the cash office and front line.

    Correctly processed daily bank deposits and balanced cash drawers.

Education

  • 2008 - present
    Other
    W3Schools
    Certifications:

    Certified HTML Developer - Received May 5, 2008
    http://www.refnesdata.no/certification/cert_diploma_html.asp
  • 2007 - present
    Other
    Brainbench Online Training
    Certifications:
    Business Communications - Expires 10/2010
    10-Key Data Entry - Expires 03/2011

  • 1997 - 2000
    Bachelor's - Management Information Systems
    Arkansas State University
    Emphasis Data/Telecommunications

    Cum Laude

    Beta Gamma Sigma
    AITP (Association of Information Technology Professionals)

    Recipient Departmental Leadership Award, Department of Economics and Decision Sciences

    Dean's List: 1 semester
    President's List: 4 semesters

    Certified Network Administrator, Novell Netware 4.11