• Security Clearance Required (Pentagon)
• Maintained accurate database of blackberry/PDA users
• Provided phone support in a help desk environment
• Assigned blackberry trouble tickets and task to be completed to meet deadlines
• Purchased and maintained sufficient wireless communications supplies to support all users
• Wrote and updated work instructions to include all processes and procedures for blackberry project officers
• Obtained a proficiency in Remedy and MS products
• Headed special projects within my department.
• Provided blackberry support to Air Force personnel throughout the National Capital Region
• Trained all technicians when proceeding with new projects to meet rigid timelines
• Provided phone support to Field Technicians
• Created usage reports and service cost estimates for multiple organizations
• Presented detailed reports to department heads, Maintained and Tracked special projects status

• Security Clearance Required (Pentagon)
• Submitted purchase requests for computer equipment and repair parts
• Maintained/updated inventory for Air Force computer assets by utilizing Provance software
• Issued and accounted for all laptops for the Loaner Laptop Program
• Received and issued repair supplies to desktop support technicians
• Supported the entire National Capitol Region through Remedy software
• Assisted the Forward Supply Point with turn in equipment for DRMO