---Main content starts here---

Felecite A. Williams

Located in yorkville, IL (US)
Interests:
Job opportunities
Work Category:
Customer Service
About Me
I am an extremely motivated and educated professional who will bring to any company a successful background in process management, Customer Service, processing and an advanced education in Communications. I have produced numerous constructive and long lasting contributions at each of my previous employers.

During my time at JPMorgan Chase I quickly advanced from Junior to Senior Account Manager and named Top Producer 4 times in 2007-2008. I have established and maintained numerous relationships with my brokers, vendors and internal customers. As a result many of them have requested me as their permanent Account Manager due to the level of attention they received on their files.

At this time I am seeking to transfer my extensive skill sets into other opportunities and career fields due to the reorganization at JPMorgan Chase. I believe the combination of my Master’s degree in Communication and my previous business experience offers me the unique opportunity to make a positive contribution to any organization.

It is my goal to join an established employer that may benefit from my expertise in lending and customer service relations while offering me the opportunity to utilize my skills in other areas.
My Groups
Work Experience
  • 2008 - present
    aurora, IL (US)
    Aflac
    INDEPENDENT SALES AGENT
    Created effective marketing strategies in order to acquire new business.

    Assessed perspective’s insurance needs to determine appropriate coverage with maximum security.

    Performed the role of the primary contact for clients with questions regarding the status of their insurance claim and maintained file reports.

    Validated all insurance policy transactions to ensure any requested modifications or changes were accurately updated in a timely manner.
  • Jan 2007 - May 2008
    westmont , IL (US)
    JPMORGAN CHASE
    ACCOUNT MANAGER
    Named Top Performer 4 Times in 2007- 2008 while managing a pipeline of 80+ files.

    Analyzed underwriting decisions, ordered/followed up appraisal requests for review and facilitated communication between broker, account executives and borrowers.

    Daily reviewed each file’s risk assessment and analysis in order to determine credit worthiness.

    Processed loan transactions within delegated authority limits and updated Conditions reports while maintaining department standards.
  • May 2006 - Oct 2006
    sugar grove, IL (US)
    MAYWOOD MORTGAGE
    LOAN PROCESSOR
    Diligently monitored all loan conditions to determine proper processing.

    Analyzed each file for its’ potential risk level, performance potential, and ability to meet pricing quotas.

    Daily worked with appraisers to obtain accurate home values and communicated with brokers and borrowers in a consultative capacity.

    Exercised initiative and independent judgment in resolving extremely complex situations.

  • Nov 2005 - Mar 2006
    warrenville, IL (US)
    OCWEN FINANCIAL
    LOAN RESOLUTION ANALYSTQ
    Served as lender advocate for specific lenders and responsible for client pipeline meeting funding requirements.

    Extensively investigated outstanding conditions on post funded files.

    Utilized effective interpersonal skills to resolve unique and challenging client situations.

  • Feb 2005 - Sep 2005
    naperville, IL (US)
    ILLINOIS MORTGAGE FUNDING
    LOAN PROCESSOR
    Validated criteria from applications submitted by several Account Executives.

    Reviewed and validated all essential documentation while maintaining an accurate data base.

    Facilitated the coordination of files from underwriting to funding.

  • Feb 2004
    rolling meadows, IL (US)
    FULL SPECTRUM LENDING
    ACCOUNT EXECUTIVE
    Correctly analyzed prospective borrower’s credit worthiness for programs that would suit their financial needs.

    Quoted accurate pricing within authority limits and company guidelines.

    Guided customers throughout the application process from beginning through funding.

Education
  • 1985 - 1988
    University of Central Missouri
    Master's - COMMUNICATION
  • 1981 - 1985
    Northwestern University
    Bachelor's - COMMUNICATION
  • 1981 - 1985
    Northwestern University
    Bachelor's - COMMUNICATION