Gray Harriman - Background on BrightFuse

About Me

Learning - Strategy and Execution

• 20 years of experience creating leading-edge learning products, tools, and curricula that consistently deliver exceptional ROI.

• Success creating interactive environments that leverage multiple learning modalities including Web 2.0 / Learning 2.0 to improve learning efficiency and effectiveness, and maximize learner engagement.

• Recognized as e-learning leader as evidenced by numerous awards and teaching/speaking engagements.

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• Innovator – Experienced in adapting learning and technology to meet objectives
• Leader – Successful in competitive environments by maximizing quality and flexibility
• Strategic Thinker – Exceptional ability to design learning systems, processes, and strategy
• Passionate – Driven to the development of effective products or services
• Global Perspective – Effective in multi-cultural settings; fluent in Spanish; experience in Asia
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Extensive experience in e-learning, distance learning, adult learning, blended learning and the systems and instructional design approaches that support them. Directed Continuing Medical Education (CME), Financial Analyst online learning and Higher Education programs in the USA and Asia. Consulting experience in the USA and overseas. Experience in project management, program management, Web 2.0 site design, Learning 2.0, and Software-as-a-Service (SaaS). Experienced in the development of self-assessment and exam/test preparation products.

Work Experience

Mar 2009 - present

charlottesville, VA (US)

Director Online Products
CFA Institute
Chartered Financial Analyst (CFA) Institute, a global, 100K member association of investment professionals that awards the CFA and CIPM designations.

• Direct research and evaluation of new e-learning production and delivery technologies, integrate these techniques and technologies into simulation cases, courses, and assessments.
• Direct the development of online serious games and simulations.
• Develop of m-learning capabilities and products for the iPhone, Blackberry, Android and Symbian OS.
• Lead instructional design and graphic design of online products
• Direct video capture and production in the USA, UK, and Hong Kong including the Take 15 series, course lectures, conferences, and seminars.
• Direct the production of webcasts and podcasts.
• Oversee content archiving and delivery from content management systems (CMS), and learning management systems (LMS).
• Direct the production of workflow for re-purposing content and for new online content development.
• Coordinate production outsourcing.
• Lead web re-design.
Apr 2000 - Aug 2008

san francisco, CA (US)

Director of E-Learning and O.N.E. Network
American Academy of Ophthalmology
Catapulted educational offerings to one of the most sophisticated e-learning sites in the medical community. Boosted revenues by 3,000% in eight years and enabled the capture of sponsorships. Budget: $1.7M; Reports: 7

Growth:
• Converted a $200K subsidized operation into a $3.5 million revenue center
• Increased production from 3 courses to 22 product lines

Process Improvement:
• Vastly increased e-learning product quality
• Drove resources, processes, and operations to deliver products on-spec, on-time, and on-budget
• Identified risks and solutions
• Lead simultaneous cross-functional e-learning teams

Product improvement:
• Greatly enhanced product usability, design, features, and performance
• Designed performance improvement and certification maintenance products
• Increased production of courses, cases, and self-assessment

Maximized impact:
• Deployed knowledge-on-demand architectures
• Delivered Continuing Medical Education (CME) e-learning
May 1998 - Apr 2000

taipei, taiwan

Director of Taiwan Operations
Oklahoma City University
Recruited to raise awareness abroad for programs at the university. Developed an aggressive student recruitment and marketing plan that included restoring previously damaged relationships with recruitment centers and creating a web site and brochures in Chinese.

Produced plans and established partnerships for offering the university’s inaugural Executive MBA program in Taiwan.

• Marketed the university to Taiwanese students, alumni, and government organizations.
• Established cooperative agreements with study centers
• Trained recruiters
• Developed plans for a Taiwan-based Executive MBA program
• Coordinated recruitment in Taiwan and assisted in Korea
• Coordinated English as a Second Language (ESL) recruitment
Apr 1997 - Apr 1998

taipei, taiwan

Director of Distance Learning
Chinese Culture University
Recruited for this one year assignment to design and deploy distance learning systems across three campuses and train faculty on distance learning interactive methodology.

Program garnered recognition from Taiwan’s Minister of education and paved the way for a joint MBA program with New York Institute of Technology.

• Designed and deployed distance learning systems and trained staff
• Developed instructional methodologies and trained faculty
• Supported operations at 3 campuses
• Assisted in launching distance learning programs with American universities.
• Delivered lectures about e-learning technology to graduate programs
Jul 1995 - Mar 1997

dobbs ferry, NY (US)

Director, Distance Learning / E-Learning
Mercy College
Conceived and launched the college’s groundbreaking online distance program.

Designed the first online-only degree program to receive accreditation from the Middle States Association. Achieved this goal despite limited physical and technical resources and initial skepticism from faculty regarding online training modalities.

Boosted enrollment from initial pilot of 10 students to 500 students and a revenue of $1M+ in first full year of operation; consistently outperformed enrollment rates of competing virtual programs.

• Formulated a technology and educational plan.
• Rapidly expanded the college’s e-learning infrastructure
• Established the first regionally accredited online programs
• Increased enrollment by 200% overcoming competing programs

-- 1997 to 1998 on retainer as distance learning consultant and Asian recruitment adviser --
Nov 1993 - Jun 1995

new york, NY (US)

Registrar
Manhattan School of Music
Transformed the school’s cumbersome registration process to a more streamlined system that improved efficiencies, trimmed hours off the registration process, and improved customer satisfaction.

Significantly improved the student advisement by revamping the process to elevate records accuracy; new procedures resulted in improved planning of courses and schedules.

Expanded the learning experiences for students by introducing innovative distance learning. During a time when distance learning was still in its infancy, recommended a distance learning strategy that allowed the school’s maestro to continue to teach his students while on tour.

• Supervised all academic advising
• Streamlined course registration
• Managed student records activities
• Maintained accreditation
• Lead the development of distance learning
Jun 1985 - Oct 1993

buffalo, NY (US)

Coordinator of Educational Support & Distance Learning
Houghton College
Designed distance learning systems using audio-graphic, video conferencing, and online environments during the nascent period of video technology. Developed instructional techniques, identified best practices, and trained faculty in virtual instruction strategy and techniques.

Pioneered the use of audio graphic systems and adapted them to not only share data and voice, but video as well.

Enabled distance learning for advanced placement high school students, at risk students in alternative schools, ESL students in rural towns, and student teachers.

• Supervised a New York State demonstrations project
• Managed over 2700 hours of interactive television-based instruction
• Developed instructional techniques and trained faculty
• Oversaw tutoring at high schools including English tutoring
• Managed campus telephony, computer labs, and e-learning activities

Education

1988 - 1990
Master's - MEd
State University of New York at Buffalo
• Educational Administration Organization and Policy.
• Instructional Communications.
1982 - 1985
Bachelor's - BS
Houghton College