•Managed associates in all aspects from customer service to up selling, while maintaining brand image and company standards.
•Recruited, trained, hired, scheduled, and managed all management, key holders, and brand reps in both Knoxville store locations.
•Managed Knoxville area stores payroll and all expenses on a weekly basis.
•Set up working relationships with vendors Chip-n-Pepper, Ralph Lauren Polo, Columbia, Fossil, Rainbow, and Lucky Jeans.
•Merchandised and marketing each brand to maintain the highest integrity of each product.
•Assisted in opening 11 stores throughout the state of Tennessee, Alabama, Georgia, North Carolina, and Virginia.
•Organized shipment and receiving of all merchandise when products were to be transferred out or shipped in to the stores.
•Maintained a shrink rate of less than .19% of our annual sales.
•Boasted the highest sales per square foot in West Town Mall location December 2007.
•Designed and managed the first functional e-commerce website.

•Maintain and surpass daily, weekly, quarterly, and yearly sales figures.
•Successfully exceeded sales goals and produced numbers exceeding 3.5 million dollars in annual sales.
•Developed, trained, and inspired a sales and customer service oriented team of 4 managers and 60 to 75 brand representatives.
•Maintain store’s integrity by hiring associates that produce results and have excellent customer service skills.
•Developed skills in visuals, lighting, placement, and marketing through the implementation of four seasonal floor sets.
•Recruited and rebuilt staff and management during transitional periods in several store locations around the South East.
•Upheld company standards by maintaining visual organization and merchandising of all products in every department.
•Created a positive and productive work environment by actively pursuing new techniques to stimulate employee productivity.

•Assisted customers with home theater buying decisions and answered call questions regarding product warranties.
•Produced net volume on average of $1,500 per day, maintain or exceed quality expectations of department and meet productivity metric expectations of log in times, break times, and wrap up time parameters. Must be computer literate, good web navigation skills and have good communication skills as well as professional phone etiquette skills.
•Proactively sought opportunities to up sell and add-on additional merchandise, further enhancing the guest’s shopping experience.
•Met and exceeded sales and service performance goals set by store management team members including but not limited to individual sales, units per transaction (UPT), and dollars per transaction (DPT).
•Built lasting relationships with customers by contacting them to follow up on purchases and suggesting new merchandise.