I am an experienced customer service professional with 20 years of diversified experience offering excellent communication and problem solving skills; who is dedicated to achieving customer satisfaction as well as surpassing company expectations. I also offer the ability to focus on projects, develop strategies and exceed deadlines. I bring a strong rapport with personnel, customers and associates based on knowledge, professionalism and integrity.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

• Expertise in resolving escalated customer service issues

• I quickly learn procedures and methods. I am self-motivated and dependable with more than 20 years of hands-on experience in customer service and outstanding communication skills.

Networking Management and Security