Jay Cialone

About Me

I am a problem solving, solution making, vision deliverer.

If you want someone who is able to shape the class, develop new markets, can work the room, build you a solid reputation with your customers and deliver the goods, I'm your man. Also, I have a wicked sense of humor!

I worked as an admissions professional in higher education for 14 years before going into specialty retail as a manager for 4 years.

In retail, I was promoted to manager the fastest in company history. I also brought my store to #8 in the nation in the franchise in % of sales increase for 2007-2008.

In admissions I managed a territory of over 20 states, made admissions decisions on candidates to the school. I increased my applications and enrollment by as much as 12% in one year.

My skills in training, management, customer service and enrollment management are very strong. I also have excellent public speaking skills.

Work Experience

Aug 2009 - present

waldorf, MD (US)

Assistant Director of Admissions
College of southern Maryland
* Responsible for supervising and operating the Call Center
* Build and develop a Student Ambassador Program
* Oversee internal recruitment activities
* Supervise 3 full-time, 1 part-time and 3 assistant positions
* Implement measurement/tracking procedures for call, email and visit statistics
* Coordinate online orientation process
* Represent the college at recruitment functions
* Provide post-test advising to students
* Aid in formulating the college recruitment and enrollment plan
Apr 1998 - present

charlotte, NC (US)

President/Collegiate Advisor
Reliant Success Coaching
* Responsible for the growth and daily operations of the company.
* Conducted personal and professional development seminars to churches, businesses and the general public.
* Conducted personal educational counseling to students and parents about the college process and search.
Sep 2004 - Nov 2008

charlotte, NC (US)

Manager
Tinderbox
*Store named #8 in total franchise for most sales growth % 2007 to 2008.
*Manage day to day operations at the Overstreet Mall location.
*Float between stores to fill-in scheduling gaps.
*Manage employees, store stock, pricing, train new staff and ordering merchandise.
*Coordinate sales force and special events to attract business.
*Control stock & inventory levels in keeping with store policy.
*Make bank deposits and managed financial paperwork.
Aug 1999 - Aug 2004

wingate, NC (US)

Associate Director of Admissions
Wingate University
* Increased, maintained and enrolled a qualified applicant pool from various regions.
* Territory recruited includes the entire eastern seaboard, KY, TX, CA, IN, OH and Hawaii.
* Made admission decisions regarding student applications.
* Increased application and enrollment percentage up to 12% in recruitment area.
* Designed an A. A. program using alumni and parents to cover fairs in secondary recruitment areas.
* Designed and implemented a strategic letter flow system for my recruitment areas.
* Conducted Planning for College workshops at high schools.
* Oversaw the operations of admissions counselors and conducted student search selection.
Nov 1998 - Apr 1999

pittsboro, NC (US)

Director of Admissions
Three Springs of NC
* Managed and directed the enrollment for an outdoor, residential treatment program for troubled teens.
* Performed and directed admissions at both boys and girls campuses.
* Supervised the Admissions Coordinator position.
* Compiled enrollment data and presented reports to the program administrator and Asst. Program administrator to be used by the corporate office in AL.
* Coordinated efforts between clinicians, family workers and administrators on reviewing patient’s psychological/medical information for admissions decisions.
Dec 1997 - Nov 1998

greensboro , NC (US)

Assistant Director of Admissions
Greensboro College
* Responsible for the recruitment of students from MD, VA eastern NC and NY.
* Responsible for maintaining a high school database of guidance counselors and alumni contacts.
* Liaison between admissions and fine arts department overseeing the recruitment of all fine arts students.
* Trained and supervised student assistants that called prospects.
* Conducted the Planning for College workshops at high schools and churches.
Oct 1996 - Dec 1997

spartanburg, SC (US)

Director Out-of-State & Athletic Recruitment
Spartanburg Methodist College
* Devised/maintained a system of tracking high school counselor contacts and Methodist Youth Ministers.
* Executed a newly devised market specific travel schedule for recruiting out-of-state populations.
* Directed the athletic and regional out-of-state recruitment plan.
* Developed a separate letter flow system for athletes.
* Designed a travel itinerary and coordinated tryouts for 11 NJCAA teams.
* Served as liaison between admissions and athletics and VP for Development.
* Made admission decisions on athletic applications.
* Maintained over 500 athletic and out-of-state student applications.
Jun 1996 - Oct 1996

conway, SC (US)

Admissions Rep./ Telecounseling Mgr.
Coastal Carolina University
* Devised, created and implemented a student telecounseling operation.
* Hired, scheduled and supervised 25 student callers.
* Aided in the implementing and configuration of DialoguePlus, telecounseling software from Noel-Levitz.
* Recruited an assigned geographic territory.
May 1991 - May 1996

greensboro, NC (US)

Admissions Counselor & Fine Arts Coordinator
Greensboro College
* Developed and executed an effective travel schedule in NC, NJ, and MD including visits to UMC’s.
* Interviewed prospective students for admission and scholarships.
* Supervised the Student Admissions Counselor Program.
* Coordinated scholarship auditions for music, theatre and art students.
* Assisted in coordinating the fine arts department’s spring tour of the choral ensemble.
* Interviewed students during scholarship days and Open House events for admission and scholarship.
* Coordinated and assisted in the planning of the Coliday Program and UMYF Scholarship Day.
* Fostered and enhanced the relationship between the institution and donor alumni.
Feb 1990 - Mar 1990

charlotte, NC (US)

Tag Words
Tags
Higher education, Manager, recruiter, trainer, presenter, sales, customer service, supervise, coordinated, drive, passion, best

Education

1989 - 1996
Bachelor's - Psychology
Greensboro College

Courses & Certifications

I have taken a course in enrollment management from Noel-Levitz and attended many professional conferences.

Clubs & Organizations

Former member of CACRAO, PCACAC, VACRAO & NACAC

Hobbies & Interests

Music (live, writing, playing drums), traveling, reading, spirituality and cooking.