Objective:
To obtain a challenging position as an Administrative professional, in a fast paced environment handling many facets of the general practice of law. In which my Analytical, Communication, resourcefulness and experiences will be utilized.

Experience:
Office Administrator/Manager, Family Dentistry, GSO, NC (April 1993 to May 2008)
Greeted and checked in new and existing patients, verified insurance information, co-pays, and deductibles. Supervised, organized, trained small staff made sure office is HIPPA compliant. Maintained the patients’ accounts, A/R, A/P, aged accounts 60- 90 days. I have 15+ years of experience with insurance payment posting. Working knowledge of CPT, ICD-9: HCPCS coding. Producing / monitoring accounts receivable reports. I worked with claim denials/ rejections to ensure payment. Communication with patients to answer financial questions filed insurance claims, and inventory. Managed all of facets of office reception area, etc. Office management submitted all advertising for employment via print (newspaper or Internet).

Executive Administrative Assistant to VP of Network management, United Health Group-(October 2007 to January 2008)
Coordinate the calendar for the VP of Network Management. Maintained and updated the UHC Mid-Atlantic Region's database. Handled all travel arrangements, purchase requests and expense reports. Distributed contracts and correspondence, Handled incoming and out going mail and UPS. Maintain PTO log and out-of-office schedule. I maintained the Human Resources files, and other paperwork. I also processed the Asset Disposal, management, the recovery / procurement and any other requests for new hires in my role as Business Site Liaison. I was in charge of ordering and placing all of the hardware/ software installation and set-up and obtaining software licenses’.
Pap Team-CSR / Pharmacy Technician, PSC Med Supply, GSO, NC (April 2005 to May 2006)
Provided customer service for the patients’, was the liaison pharmaceutical company’s and the clinic representatives, etc. Processed patient applications receiving confidential information in order to fill medication, drug inventory control, re-ordering, counting and filling of prescriptions, assisted each client with specific program requirements.

Benefit Service Representative United Health Group, Greensboro, NC (May 1999 to May 2000)
High volume call center, maintained patient accounts, liaison between patients and providers, provided benefit information, data entry, filed, corrected, processed insurance information, created documents, handled correspondence, provided excellent customer service.

Other Experiences / Temporary Assignments:
Front Office Coordinator Greensboro Women’s Health Care PA, Greensboro, NC
Greeting patients and visitors with empathy and compassion and to assist them with whatever their needs are. Maintain office policies/procedures and provide all clinical staff with any and all clerical needs. Answer multi-line phone system in a timely manner, filing the daily patient charges, provided all research regarding the proper payment is received. Have a working knowledge of CPT, ICD-9, and HCPCS coding; producing / monitoring accounts receivable reports and working denials and rejections (to ensure payment). Communication with patients to answer financial questions

Billing Coordinator Gerald L. Truesdale, MD, Greensboro, NC
Greeted patients and visitors with empathy and compassion and to assist them with whatever their needs are. Maintained the office policies/procedures and provided the clinical staff with any and all of their clerical needs. Filed daily patient charges, providing all research regarding the proper payment is received (aged accounts 60- 90 days), working knowledge of CPT, ICD-9, & HCPCS coding. Produced and monitored patient accounts receivable reports. Also worked claim denials and rejections to ensure proper payment. I assisted communication with patients regarding their financial questions.

Education:
Everest University –Paralegal Studies (Nov 2008 to present)
Guilford Technical Community College -Business Management -Jamestown, NC (Aug1998 to Dec 2000)
Bennett College - Communication-Greensboro, N.C. (Aug 1994 to Dec1996)
Louisburg College -English- Louisburg, N.C. (Aug 1991 to Dec 1993)

Computer Experience /Strengths:
MISYS, Med-data, Rx30, Xo-tech, Medic, Mesta-med, Medical Terminology, ICD-9, CPT and HCPCS , Microsoft Office and Access, Excel, Out look, Power Point, Visio, Word, Peachtree, Adobe Acrobat, Windows NP, 2000, XP operating systems, Multi-tasking, goal oriented team player. Kassett Program for achieving extraordinary customer service (United Health Group)