Kathryn Charter

Location
bonita springs, FL (US)
Work Category
Customer Service
Interests
Business partnerships, Job opportunities, References, Ways to stay in touch
Currently working on...
I am a detailed on conscientious individual seeking a position that utilizes my custoner service experience, as well as challenges my current skill set.

Work Experience

  • Sep 2009 - present
    estero, FL (US)
    Tennis Pro Shop Manager
    Pelican Sound Golf and River Club
  • Nov 2008 - Jul 2009
    naples, FL (US)
    Hostess
    Bistro 821
    • Responsible for managing reservations in OpenTable Reservation System
    • Responsible for executing specific requests for special events
    • Assisted General Manager with scheduling, marketing, and closing restaurant
    • Also assumed additional duties as needed (i.e. bussing tables, running food, etc.)

  • Sep 2007 - Sep 2008
    delray beach, FL (US)
    Pro Shop Manager/Merchandiser
    Mizner Country Club
    • Responsible for budgeting, purchasing, shipping, and receiving pro shop merchandise (hard goods and soft goods)
    • Responsible for attractively displaying merchandise and maintaining pro shop appearance
    • Solely responsible for $200,000 monthly inventory
    • Responsible for building and maintaining positive relationships with new and existing vendors (primary point of contact)
    • Developed promotions to coordinate with special events, holidays, and tournaments
    • Assisted with tournament coordination and execution
    • Responsible for managing special orders for members
    • Experience with Jonas Management POS and GolfNet Handicap System
  • Dec 2006 - Mar 2007
    boston, MA (US)
    Concierge
    Palladion Services, Inc.
    • Responsible for controlling access to building
    • Responsible for managing residents’ incoming/outgoing shipments
    • Required to complete detailed daily log of visitors, shipments, and maintenance checklist
  • Apr 2006 - Oct 2006
    pompano beach, FL (US)
    Account Manage/Special Events Coordinator
    Coastal Medical Receivables
    • Responsible for managing accounts receivable for seven doctor’s offices
    • Responsible for researching, amending, and resubmitting denied claims
    • Responsible for accurate accounting and rectifying previous errors
    • Solely responsible for planning and coordination of charity golf tournament
    • Responsible for effectively communication with insurance company representatives, doctor’s office staff, patients, colleagues, and management
    • Experience with medical coding
    • Experience with EMR and SydaMed medical accounting softwares
  • Jun 2005 - Oct 2006
    west palm beach, FL (US)
    Sales Associate
    The Gap
  • Nov 2004 - May 2006
    palm beach, FL (US)
    Assistant Tennis Director/Pro Shop Manager
    The Mar-a-Lago Club
    • Solely responsible for increasing pro shop sales 20% in first season
    • Solely responsible for negotiating specific terms and securing distribution rights with well-known, prestigious brand
    • Responsible for budgeting, purchasing, shipping, and receiving pro shop merchandise (hard and soft goods)
    • Responsible for dynamically displaying merchandise and maintaining pro shop appearance
    • Scheduled, promoted, and coordinated daily lessons and games, bi-monthly tournaments, and weekly mixers
    • Scheduled and coordinated matches with surrounding country clubs
    • Managed scheduling for three tennis professionals
    • Solely responsible for $20,000 monthly inventory
    • Responsible for directing and supervising post-hurricane repairs and clean-up
    • Assisted in organizing, promoting, and executing $1.2 million and $1.5 million charity tournaments (benefiting the Prostate Cancer Foundation)
    • Experience with ClubSystems POS
  • Apr 2004 - Nov 2004
    palm beach gardens, FL (US)
    Merchandising Assistant/Golf Shop Associate
    Ibis Golf and Country Club
  • Nov 2003 - Apr 2004
    palm beach gardens, FL (US)
    Assistant Store Manager/Distribution Manager
    On the Court and TTK-USA
  • Jun 2002 - Aug 2003
    palm beach gardens, FL (US)
    Assistant Manager/Sales Associate
    PGA National Resort and Spa

Education

  • 2001 - present
    Associate's - Business/Communications
    Palm Beach Community College
  • 2001 - 2001
    Other - Dual Enrollment/Senior Year of High School
    Kalamazoo Valley Community College
  • 1996 - 2001
    High School
    Plainwell High School