?Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.
?Introduced company’s first formal performance review program, creating a flexible and well-received tool that was later adopted company-wide.
?Revised job descriptions across all levels and 100+ categories. “Shadowed” and interviewed employees to construct an accurate picture of the duties and skills required for each position.
?Trained 80-member management team on interviewing techniques and best practices, conducting workshops and one-to-one coaching sessions that contributed to sound hiring decisions.
?Co-developed company’s first-ever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes.
?Devised creative and cost-effective incentive and morale-boosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity.
?Facilitated “no-fault” internal and external audits as a result of sound recordkeeping and thorough documentation.
?Instituted thorough cross-checking of pack-lists, receivers and invoices that halted a previous history of thousands of dollars in overpayments to suppliers.
•Worked effectively with architects, engineers, developers, bankers, contractors, inspectors, city officials, and decorators.
•Contracted suppliers for beverages, linens, interior decorators, construction contractors, and gaming supplies
•Developed hotel financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; proposal and bid development; measuring and analyzing results; and initiating corrective actions.