M. Collazo

Location
orlando, FL (US)
Work Category
Admin - Clerical
Interests
Job opportunities, References, Ways to stay in touch
Currently working on...
I'm looking for a 2nd job.

About Me

Extremely organized and dedicated receptionist and customer services representative with 18 years of office experience. Excellent computer graphics skills producing brochures, flyers and business cards. Computer proficient; MS Office Professional and its applications, basic knowledge of MS Excel, WordPerfect 6.1, and Apple Macintosh Computer. Fluent in Spanish.

Work Experience

  • May 2008 - present
    orlando, FL (US)
    Customer Specialist
    McDonald’s Corporation
    Greet all customers for customer satisfaction and increase in sales. Inform customers of weekly specials and make suggestions on items from the menu that will help with customers budget spending. Ensure customer satisfaction. Accurately operate touch screen cash register, handle all cash, credit & debit card transactions, serve, wash dishes and package take-out orders when needed. Stock merchandise. Inform management of any out of stock situations. Help maintain a neat, clean, organized restuarant.
  • Feb 2008 - present
    orlando, FL (US)
    Receptionist & Medical Records File Clerk
    Snelling Personnel Services
    Operate multi-line phone system (6 lines, take messages & remind personnel of appointments, greeted & directed visitors, solicitors, & clients to their perspective company contacts, processed orders to ensure correct specifications were taken for Construction Material Testing & Standard inspections for commercial & residential structures, file, type labels, business letters & Certificate of Completion documentations, package UPS deliveries, print-out barcode labels for parcels online, prepare FedEx packages, operate Pitney Bowes stamp machine, operate multi-functions copier/fax machine. Pick-up all charts recently used by nurses, check medicals charts for any signatures, results needed & place in proper area, flagged results that needed to be seen my nurse practitioner & placed in designated area for signature. Translate for patients that did not understand English.
  • Jan 2008 - present
    orlando, FL (US)
    Scanner & Receptionish/Switchboard Operater
    ASAP Personnel Services
    Created computer file folders and sub folders for RV insurance policies online, created computer file folders for rewritten insurance policies, edit files but cropping and straightening format, Scan & import file folders, created computer file folders and sub folders for RV insurance policies online, created computer file folders for rewritten insurance policies, edit files but cropping and straightening format, Scan & import file folders.

  • Feb 2007 - Apr 2007
    youngstown, OH (US)
    STNA Test Monitor & examination actress
    D & S Technologies, Nancy Bowker
    Read instructions verbatim to test candidates, verify ID & personal information, edit, supervision of STNA testing, accurately follow Q cards, played the roll & help set-up for scenarios as STNA candidates toke the test.
  • Mar 2003 - Oct 2007
    boardman, OH (US)
    Front Desk Receptionist
    Shepherd of the Valley
    Prepare admission packets, enter residents personal data on various admission forms, greet all visitors and direct them to the appropriate wing, operate Cisco Multi-line, computerized phone system, handle sales of meal tickets and balance records for the day, prepare resident information folders, update monthly resident and employee roster
    sort & distribute mail to residents & staff, accurately enter employment applications record into Excel workbook
    prepare certified mail, operate postage machine
    schedule appointments for beauty shop, file, take beauty shop payments & occasionally residential payments
    process deposits and withdrawals from residents accounts,
    train new office employees.
  • Mar 2006 - May 2006
    niles, OH (US)
    Typist/Layout Person
    The Review Newspaper
    Edit and type any material or emails that come in for all editions of newspaper, proofread and make corrections, transfer live layout paper into computer, audit layout page,
    transfer editorials to computer, layout section of newspaper.
  • Sep 2003 - Oct 2005
    youngstown, OH (US)
    Literacy Advocate
    YRE– Mentoring from the Heart
    Select and present quality early childhood literature to children ages three to five on an individual, small group or large group basis. provide supplemental, hands-on activities related to any, given story or book which would increase the child’s, involvement in the reading experience, lead & assist with early writing activities including scribbling, molding clay, writing & reading child dictated sentences, designed & created Assessment Sheet, maintain accurate, detailed time logs for activities and planning.
  • May 2000 - Dec 2001
    boardman, OH (US)
    Call Agent & Customer Service Relationship Rep.
    Harris Interactive, Rochester
    ATTN: Boardman site Closed
    Assisted clients step-by-step to acquire information from Xerox equipment to obtain their meter read, established customer e-mail accounts, efficiently handled outbound & inbound calls & customer relations, accurately recorded external customer responses, conduct market research studies reading verbatim & successfully persuaded the public to complete survey.
  • Nov 1998 - May 2000
    youngstown, OH (US)
    Recptionist & Title Clerk
    Manpower & Callos Personnel Services
    Operated Multi-line phone system and switchboard, aptly typed business letters, file, processed residential titles &
    manually documented customer information.
  • Jul 1994 - Oct 1998
    youngstown, OH (US)
    Mail Clerk
    First National Bank
    Sort & distribute mail, filled supply requisitions orders,
    Researched customer records for court subpoenas, summons and statements, update passbooks, fill vending machines, take inventory, processed all outgoing mail using Pitney Bowes postal machine, and prepare UPS and certified mail.
  • Sep 1992 - Sep 1994
    youngstown, OH (US)
    Community Relations Office Clerk, Accounting Office Clerk & Cashier
    Goodwill Industries
    Typed mass labels of mailing list, data entry and backup procedures, duplicated miscellaneous forms, posted residential rents, pulled records to develop schedules.

Education

  • Other - Secretarial Procedures & Word Processing
    ITT College of Business and Professional Drafting

Clubs & Organizations

Was Singles Lighthouse Fellowship's secretary for 6 years. In addition, volunteered to help recruit Hispanic voters for "Latino Vote 1996" where I informed the public on the importance of voting, and also registered new voters. Founder of the Children's Church Oct., 1993 at Spanish Evangelical Church in Youngstown, OH.

Hobbies & Interests

My interest include graphic arts, painting and drawing for relaxation, reading and writing poetry. Also working on the computer and learning new software and technics.