Jan 2007 - Jan 2008
new york, NY (US)
National Manager, Best Practices
OCE Business Services
Intranet Solutions Strategist managing redesign, development, strategy, and testing, at a cost savings of over US$100K and a time savings of 6 months, managed development and production teams, ensured that site met business needs and maximized opportunities in company’s web presence; developed training materials for national roll-out; managed incentives/rewards programs and oversaw inventory;
Content Strategist responsible for defining and developing editorial strategy, planned the creation, publication and governance of web content (defining content type, variety and purpose), and spearheading internalization of business processes for significant cost savings (over $5K/month);
Six Sigma Voice of the Customer Manager accountable for organizing and managing customer satisfaction surveys, extracting statistics and creating reports for executive management;
Strategic Marketing Manager spearheading interactive communications forum to identify national and region-by-region marketing opportunities and provided solutions to improve product effectiveness and visibility within the industry.