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Nancy Ford

Location
memphis, TN (US)
Work Category
Information Technology
Interests
Job opportunities, References, Ways to stay in touch
Email

About Me

I am seeking a Business Systems Analyst position with a major corporation where my experience working with senior management, understanding the needs of an organization, documenting processes and serving as a technical liaison to the business will add value.

Key Strengths:
~ Nine years of experience as a Support Specialist, Technical Trainer, Systems Administrator, Developer and Technical Writer
~ Capable of working closely with developers and end users to ensure technical compatibility and user satisfaction by analyzing user needs to determine and recommend business process improvements
~ Able to work with senior management to understand organizational needs and serve as a technical liaison
~ capable of creating and maintaining Entity Relationship and process flow diagrams
~ Rapid learner with exceptional training skills and the ability to quickly adapt to new technologies
~ Strategic and critical thinker with excellent analytical skills


PROFESSIONAL CERTIFICATIONS
•MCTS – Vista Client Configuration

PROFESSIONAL AFFILIATIONS
•BDPA - Chapter President, National Board of Directors, National Alliance Director, National BFTAW Coordinator (2004-2007)
•Toastmasters International - Competent Communicator, Secretary
•National College of Business & Technology - Advisory Board Member

Work Experience

  • May 2008 - Nov 2008
    memphis, TN (US)
    Technical Documentation Specialist
    Methodist Healthcare, contractor
    •Saved over $10,000 in hard dollars by finding an alternative source for critical replacement equipment
    •Improved Desktop Support and Help Desk Analyst efficiency and consistency by creating reliable documentation with a standardized format
    •Converted existing document to a standardized format and test processes to ensure accuracy
    •Shadowed technicians and created process documentation based on observations
    •Organized and stored documents in a SharePoint document library facilitating a paperless environment
    •Created and facilitated new process training for desktop support technicians and managers
    •Created process flow diagrams to ensure efficient upgrade of 2000 PCs by outside contractors
  • Aug 2007 - May 2008
    memphis, TN (US)
    Systems Development Analyst
    West Fraser, Inc., contractor
    •Created and/or modified reports using Cognos PowerHouse 4GL to generate user requested data
    •Modified code in system programs using to meet Software Service Request specifications
    •Investigated user requests, identified the best course of action, transferred or implemented solutions as appropriate
    •Analyzed data to ensure integrity during systems change-over and made appropriate modifications
    •Tested modifications made by team members to assure quality
  • Feb 2006 - Jul 2008
    memphis, TN (US)
    Systems Administrator
    Ace Pump Corp./Bell Memphis, Inc.
    •Managed and maintained Windows 2003 domain environment, including Active Directory and Exchange Server
    •Created and maintained business process procedure flowcharts using Microsoft Visio
    •Maintained Visual Manufacturing ERP environment
    •Designed, developed, implemented and maintained website for new business division using Dreamweaver; maintained and updated existing website
    •Managed system resources to insure performance, capacity, availability, serviceability, and recoverability
    •Determined requirements, planned, tested, installed and trained users on Network Attached Storage (NAS) document management system
    •Monitored, supported, tested, troubleshot and resolved hardware and software issues pertaining to LAN/WAN Windows and client/server applications
    •Configured and installed personal workstations
  • Jan 2000 - Feb 2006
    memphis, TN (US)
    Technical Trainer/User Support Analyst
    Armstrong Relocation
    •Improved business processes by providing technical support, assistance and training for Windows XP users and desktop systems
    •Increased user efficiency by authoring relevant and easily understood job aids
    •Conducted remote training using Sonexis Conference Manager
    •Developed and delivered Computer Based Training (CBT)
    •Created an indexed and searchable Intranet site to serve as a repository of computer- and Internet-based training and information using SharePoint
    •Designed and deployed SharePoint team sites for various business areas
    •Established and maintained user profiles on AS400 and in Active Directory
    •Identified training opportunities and developed training materials based on instructional design standards
    •Created and delivered training presentations
    •Reduced new employee assimilation time by developing and administering a new employee IT services orientation program both onsite and remotely
    •Reduced Help Desk response time by 35%

Education

  • 2002 - 2005
    Bachelor's - Information Technology
    University of Memphis
    Summa Cum Laude