Nov 1999 - Dec 2002
chicago, IL (US)
Operations Performance Development Trainer
Wellpoint
Successfully trained groups, 02 – 16, on system hierarchy, products, group set-up and installation, membership maintenance, billing functionality and broker inquiry on the Wellpoint WGS system.
Solely responsible for training and measuring existing Enrollment/Billing staff on IDX to WGS system conversion as well as new hires within the membership and billing department on all aspects of membership maintenance, billing and receivables, group set-up and physician inquiry.
Received impact awards for Excel spreadsheet design which facilitated the identification of pursuable balances and outstanding departmental support.
Sent to California as member of the IDX to WGS conversion team.
Originally hired under Rush Prudential Healthcare as Systems Trainer for IDX system usage, Outlook, MSWord, Excel, Inquiry Tracking and usage of AT&T 8400 and 8410 telephones with Octal phone system.