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Sasha Carrico

Location
vero beach, FL (US)
Work Category
Management
Interests
Business partnerships, Job opportunities, References, Ways to stay in touch
Email
Currently working on...
Getting back into school mode...

About Me

I currently work within the storage industry, but I am looking to get into human resources. Please consider me for any opportunities. :)

I have a combined 9 years customer service experience. No matter the industry I have encountered, customer service is always the forefront of optimal satisfaction and growth opportunity. I feel internal customer service is under estimated and has a trickle down affect on businesses and positive production. Therefore, I decided to further my education shortly after entering the workforce. My focus is on Human Resources, as that would help me work on the back end of an organization to provide true value as well as assist employers and employees throughout the course of business. With all my years of working with people, I have truly enjoyed the interaction and I feel I can put the relationship building skills I have to best use with assisting organizations to manage a diverse and ever-changing landscape/staff.

I am a very optimistic person, but a realist at the same time. I am team player with a focus on working smarter and not harder. Change is here to stay and I feel my ability to adapt is essential to any organization. I am a highly motivated professional with the ability to multi-task & prioritize effectively; major strengths in organization, attention to details; also an initiator, strategic thinker with effective leadership, analytical and excellent verbal and written communication skills. Detail oriented and proficient at follow up and follow through. I have the ability to speak three languages English (main), Spanish, and Portuguese.

Personal Strengths:
• Focused on Team gains
• Outgoing and willing to do what it take to get positive production and customer satisfaction that fits within an organizations mission, vision, and goals
• Work best under pressure and I welcome any challenges
• I tend to use humor to break tension and to get refocused on the task at hand
• Strong ability to multitask with the ability to change priorities but meet deadlines as necessary

Work Experience

  • Jul 2009 - present
    vero beach, FL (US)
    Store Manager
    Sovran Acquisition/Uncle Bob's Self Storage
    - Increased storage rentals by 5% since hire by listening to customer needs, monitoring market changes and competition positioning
    - Reduced expenditures by $300 a month by strategically cutting costs and montioring inventory control and management
    - Increased customer retention by providing exceptional customer service, listening to customer needs, identifying what will meet customer needs and still benefit the organization. With surveying customers there was a 5% increase in customer satisfaction and increase in customer retention.
    - Monitored and managed account receivables reducing outstanding debt from 9% to 3% month over month
    - Reduced payroll by $400 during a 4 week pay cycle by monitoring staffing limits, encouraging flexibility, and scheduling efficiently
    - Increased employee moral by setting realistic expectations and having a more relaxed atmosphere
    - Train regularly to make sure employee is familiar and aware of changing requirements passed down by the corporate office
    - Continuous working relationship with auditing department to enure organizational and government (Sarbanes Oxley) compliance
  • Aug 2004 - May 2009
    boca raton, FL (US)
    Customer Service Liaison
    Cross Country Staffing
    - Increased customer satisfaction quarter over quarter by providing optimal service, listening to customer related needs, and communicating regularly with recruiters and customers.
    - Reduce accommodations expenses by $10,000 over a year by strategically monitoring and cutting cost but at the same time not affecting the customer within the housing market and negotiating rental rates.
    - Identified inefficiencies in workflow processes and implemented a paperless process with checks and balances increasing productivity per employee adding value and time to their roles
    - Promoted to subject matter expert and trainer to increase new hire understanding about interconnect processes and job duties
    - Developed training materials used for all department hires, participated in developing a standard operating procedure (SOP) manual for the department
  • May 2004 - Aug 2004
    deerfield beach , FL (US)
    Assistant Manager/Leasing Consultant
    Investment Limited
    - Monitored, developed and implemented local marketing strategies to attract new customers keeping rental occupancy at 98% or above for 216 rental apartments. Any reduction in occupany meant rental income reduction, therefore, attention to new resident acquirement and retention was essential.
    - Decreased account receivables through rigid policies guidelines that required delinquent notices and eviction process following state required guidelines and timelines.
    - Developed and implemented contractor work requests for timely completion with customer satisfaction increasing by 5% and decreasing residential turnover overall.
  • Oct 2002 - Sep 2003
    deerfield beach , FL (US)
    Property Manager
    Diversified Managed Investments
    - Managed 5 apartment complexes and 11 privately owned homes with private owner and residential concerns varying from maintenance issue to city code violations.
    - Problem solved any identified city code violation within allotted time for compliance.
    - Managed account receivables and payables daily based on property budgeted allowance staying under or at budget limits and reviewed monthly profit and loss for spending trends and areas for development.
    - Reported to individual property owners on property budgeted position and work through potential budget challenges using critical thinking that would bring a win/win to the situation that may require increases in budget that also brought increase in rents keeping return on investment stable.
  • Nov 2000 - Sep 2002
    boca raton, FL (US)
    Certified Credit Counselor
    CreditGuard of America Inc.
    - Provided excellent customer service to all income callers and informed of product service while enrolled qualified prospects to the debt management program.
    - Keen attention to detail with customer related filing, faxing, and copying to ensure accuracy compliance to avoid disruption to customer enrollment process.
    - Recognized as the Top Counselor for managing a high client volume and maintaining excellent customer service.

Education

  • 2008 - 2009
    Master's - Masters in Management Human Resources
    University of Phoenix-Online Campus
  • 2005 - 2007
    Bachelor's - Business Administration and Human Resources Management
    Keiser University-Ft. Lauderdale
    - Graduated with a 3.77 Honors
    - Member of Sigma Beta Delta
  • 2002 - 2004
    Associate's - Business Administration
    Keiser University-Ft. Lauderdale