Aug 2004 - May 2009
boca raton, FL (US)
Customer Service Liaison
Cross Country Staffing
- Increased customer satisfaction quarter over quarter by providing optimal service
- Reduce accommodations expenses by $10,000 over a year by monitoring the housing market and negotiating rental rates.
- Identified inefficiencies in workflow and implemented a paperless process with checks and balances increasing productivity per employee adding value and time to their roles
- Promoted to subject matter expert and trainer to increase new hire understanding about interconnect processes
- Develop training material used for all department hires, participated in developing a standard operating procedure manual for the department, collaborated in developing workflow process for other positions within the department to increase efficiency