My job was to define a system scope and objectives based on user needs, and through research and fact-finding, develop or modify moderately complex Cardinal Health Pyxis Medstation and Supply systems. I was responsible for Maintaining and Designs for printing solutions for Meditech Magic 5.5 and Meditech 5.4 Information systems.
Analysizing and revise existing system logic difficulties and documentation as necessary. Competent to work on most phases of application systems analysis activities but requires instruction and guidance in other phases. Position served as a liaison for computer vendors, pharmacist, and other facilities as well as a resource for all users in the implementation, maintenance, and ongoing education of the patient care/financial computer systems.
• Have an in-depth understanding of two or more Company systems or applications.

This position utilized a call tracking application, independently documenting and responded to telephone calls regarding information systems/software, answered questions, and assisted in resolving related problems that are of a more complex nature. Served as the subject matter expert for assigned systems and assist in training new personnel.
Had an in-depth understanding of two or more Company systems or applications. I have excellent analytical and problem-solving skills. Excellent verbal and written communication skills; willingness to deal directly with customer via the telephone. High level of patience, empathy, and courtesy. Had the ability to resolve clinical systems/education issues over the phone with emphasis on troubleshooting ability. Excellent team orientation and interpersonal skills.