Provided graphic design work in logos, banner ads, print work, i.e fliers, while searching for employment in the IT Field.

• Disney Reservation Center: Supervised 3 shifts as well as provided security services during the first shift.
• Bayshore Condo: Provided Corsair & Security Services at the front desk, received postal, signed in guess, and screened all contractors conducting work or repair.
• Wellcare: Provided bike patrol for a 5 buildings 2 garage complex.

• December 2004: Relocated to Tampa, Florida
• Provided graphic design work in logos, banner ads, print work, i.e flyers, while searching for employment in the IT Field.

• Managed a Level III Technical Support Staff that provides support across a multiple Line of Businesses within a two building complex at the Chase Metrotech Center. Provided staff support with company policy and procedures, coordinate vacation and personal time-off, conduct year end reviews, etc. Organized and managed the day-to-day technical support for our customer base while maintaining “Service Level Agreement”, on helpdesk problem tickets with a 4 hour time frame. Created & coordinated a Level III Desktop Support Plan that provides proactive dedicated support to end-users. Assigned team members dedicated floors which they were responsible to conduct walk-through every morning while users were logging into the network.
• Responsible to coordinate Day-1 support on project roll outs by Application Integration and/or the Engineering Integration Group on application update/upgrades/patches, hardware upgrades/replacements
• Was involved in conference calls with the Network Control Center, NCC Field Services, Server Support Team and Upper Management during connectivity network problems (floor outages), while coordinating desktop support on the floor experiencing the problem for instant feedback during troubleshooting.
• Created and coordinated a “Quarterly Integrity, Continuity & Contingency Support Plan” that covered a calendar year for the 9 Line of Businesses participating in UAT (User Acceptance Test) at the Disaster Recovery Site. This plan includes testing the integrity of each workstation (PCs) assigned to a Line of business and the continuity of the network connection during a contingency test. The same plan was used when applications were updated or upgrade for integrity testing.