-
2007 - present
whippany , NJ (US)
BDC Coordinator
Assist service with answering and transferring calls to correct persons or department. Schedule customer for routine or emergency service appointments using company in house computer programs.
· Answer multiple incoming calls.
· Answer customer questions and concerns.
· Look up service history.
· Schedule appointments.
· Transfer calls
-
Dec 2006 - Mar 2007
bloomfield, NJ (US)
Portfolio Manager
Contact Customers with leases that are due to end within ninety days to schedule lease return and vehicle inspection.
Maintain accurate account information for customer contact.
Inspect over two hundred leased vehicles a week.
Communicate Daily and hourly with various banks.
Keep accurate and detailed information of vehicles sold from the used car department.
Work efficiently on Microsoft word/excell for accurate data input.
Maintain and update vehicle inventory sheets.
Assist used car Manager in managing used car department
-
Sep 2006 - Dec 2006
edison, NJ (US)
Customer Service Rep.
Answer multiple incoming calls in call center to assist customers with various account updates, information and account activity.
Answer three hundred calls a day.
Assist the customer with accurate account information.
Update customer information accurately.
Perform quick and courteous to customers needs.
Address any account concerns to management for review.
Performed above and beyond to assist customer in a timely manner.
Maintain three different screens for account information.
-
Apr 1995 - Mar 2006
maplewood, NJ (US)
Office Manager
Maintain all customers, Students, staff, inventory, tuition payments, coordinate school trips, and keep accurate records for any all daily activity.
• Assist teachers with various classroom duties.
Maintain customers tuition payments and give receipts for mutual record keeping.
Prepare schedules for a staff of ten employees.
Schedule parent and teacher conferences.
Answer all incoming calls.
Address any questions or concern customers may have.
Manage all incoming and outgoing mail.
Input accurate data for updates and account information.
Maintain a friendly work environment.
Communicate with staff and customers daily.
-
Apr 2000 - Apr 2001
maplewood, NJ (US)
Teller
Assist customer with various cash and account transactions.
Assist over three hundred customers a week for various account needs.
Keep accurate cash counts for over five thousand dollars every ten transactions.
Open and close proper cash count daily.
Assist customers with all account needs in a timely manner.
Collect and verify all payments, deposits and withdrawals accurately.
-
Mar 1999 - Sep 1999
peapack, NJ (US)
Receptionist/clerical
Maintain front reception for all students, Administrative and support staff. Maintain switch board, documents, mail and announcements.
Answer five hundred line switch board phone.
Assist three hundred staff and students with documents.
Make daily clear announcements using intercom.
Type and print out daily appoints for students.
Greet and collect information from visitors.
Sign for all pi ck up and deliveries.
Assist support staff with feeding for students.
distribute all incoming and outgoing mail with use of Pitney Bowes postage machine.
Maintain proper use of all office equipment.