building membership for my Brightfuse Group. Just search Blue Cross Blue Shield in the group search. Come on in!
I am an experienced customer service professional with experience in the telecommunications, health insurance, and education industries. This work has included teaching positions and my goal is to become a corporate trainer.
My outside interests include being a long-time volunteer at the Museum of Science-Boston in the Exhibit Hall Interpreter program. In this role I work with other volunteers to demonstrate and teach scientific principles to museum visitors.
I am a goal-oriented, team player who enjoys learning new ideas and concepts. Thank you for your time, and I look forward to meeting with you.
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Jan 2001 - present
north quincy, MA (US)
Member Services Representative
Blue Cross Blue Shield of Massachusetts
Field incoming calls and respond to extensive inquiries from members on benefits and policy administration via telephone and written correspondence. Conduct research on enrollment questions and coverage’s to communicate appropriate information. Ensure quality customer service and follow-up as needed on any pertinent issues or escalate further for successful resolution.
* Completed job shadowing on operations/procedures of Call Management Systems (CMS) and Corporate Member Service Training area and supported management in new hire training labs.
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Feb 1999 - Mar 2001
westwood, MA (US)
New Accounts Analyst
Cellular One/SBC Communications
Provided customer service and assistance in the store and via telephone communications on all products and services. Applied knowledge of wireless telecommunications and conducted technical troubleshooting of equipment for sales staff and customers. Added and/or deleted specific features to individual accounts as requested. Reviewed and analyzed credit checks and determined security deposit levels for new customers.
* Supported management in business start-up and grand opening of Wichita Falls, Texas office.
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Jan 1997 - Feb 1999
woburn, MA (US)
Customer Service Rep
Boston Communications Group
Serviced and maintained existing customers and continuously promoted new business for wireless telecommunications products and services. Set-up new accounts, processed business records, and accounted for daily sales activity. Performed technical troubleshooting and problem solving for any account issues, researched billing disputes, and ensured complete customer satisfaction.
* Provided administrative support for management staff on special projects as requested.
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Sep 1994 - Jan 1997
west newbury, MA (US)
Teacher
Teaching Jobs
Middle School Science Teacher, Grades 7 and 8, Pentucket Regional Middle School and Substitute Teacher, Grades 6 through 12, Salem, NH Public Schools.
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1990 - 1994
Bachelor's
- Science/Education
University of Maine at Farmington
BS in Science/Education. Took classes in all sciences: Biology, Chemistry, Physics, and Geology. Many education classes including student teaching.
Co-host of "Bill and Matt's Excellent Radio Show" on WUMF, campus radio station.
Courses through Harvard Manage Mentor: Manage Your Career, Writing for Business, Capitalizing on Change, Becoming a Manager, Leading and Motivating, Leading a Team, Budgeting, Finance Essentials, and Making a Presentation
American Association of Museums
Museum of Science-Boston
Boston Children's Museum
Quincy Asian Resources
Brightfuse Groups:
Strut
Blue Cross Blue Shield
As I See It
Off Time
Concepts of Networking
Single Professionals
Customer Service Professionals
Online Freelance Writers
Volunteer-Museum of Science-Boston: Exhibit Interpreter and Special Exhibit Interpreter. I perform experiments and demonstrations with/for museum visitors in the exhibit halls. My current Special Exhibit assignment is in our new dinosaur exhibit featuring the most complete Triceratops skeleton ever found, Cliff.
Volunteer ESOL tutor, Quincy Asian Resources Inc, Quincy, MA: Volunteer with other collegues from work tutoring adult ESOL students.
I also enjoy writing, reading, photography, travel, bike riding, running (mostly 5K's, although I have run half and full marathons), x-country skiing. In 2008 I won Honorable Mention in the 77th annual Writer's Digest Writing Competition, Rhyming Poetry division for my poem "Ode to Captain Kirk".
2009--Walt Disney World Half Marathon, Orlando, FL (2:05:10)
2008--Hampton Beach Half Marathon, Hampton Beach, NH (2:15:09)
2005--San Francisco Marathon, San Francisco, CA (6:15:00)