William Westlake - Background on BrightFuse

About Me

A focused, goal-oriented, self-motivated Organizational Leader with over 10 years experience in I.T. project management and support structure. Exceptional track record in directing regional operations and in delivering high impact business development. Eager to employ professional skills, strengths and effective leadership to improve and maintain organizational efficiency and vitality.

CORE STRENGTHS

* High Technical Aptitude
* I.T. Project Management & Support
* Operations Management & Customer Service
* Organization, Management & Leadership
* Thrives under high-pressure situations
* Systems Improvement, Solutions Development
* Cost Savings, Staffing, Budgeting
* Business Support & Administration
* Effective Coach and Mentor
* Communication & Interpersonal Skills
* Vendor Management

Applications: Windows Active Directory, Microsoft Exchange 2000/2003, Citrix, MS Office Suite, Powerpoint, Visio, Microsoft Project

Work Experience

Jan 2000 - present

san ramon, CA (US)

Vice President of IT
Realogy/NRT LLC
* Oversee complete IT operations and support for 200+ locations and 18000+ users in 5 states
* Create and manage both IT operational and capital budgets
* Manage and supervise highly diverse staff of 70 employees. Managers, Directors, Help Desk, Desktop Support, Level 1-3 Systems and Network Engineers
* Oversee Data Center operations for infrastructure, Active Directory, Email and ASP products
* Responsible for the increase in first call resolution rate from 48% to 85% and for the decrease in abandoned rate from 12% to 4%
* Reduced annual network connectivity costs by $500,000
* Active Directory/Exchange 2003 deployment/conversion for 10000 users
* Deployed and supported various wireless email solutions; Blackberry Enterprise, Goodlink, Intellisync, Microsoft Activesync
* Created and developed an IT Value Circle enabling the business to recoup annual fees from users for support services - $3M
* Oversee the IT side of mergers / acquisitions / roll-ins
Apr 1992 - Dec 1999

livermore, CA (US)

District Manager
Wiztec Incorporated
* Maintain computers, servers, desktops, peripherals, and printers for client companies.
* Oversee operations and P&L responsibility for 3 locations: Livermore, San Jose, and Denver.
* Manage and supervise training for up to 7 technicians.
* Prepare and implement budget; approve all expenditures.
* Negotiate and manage maintenance contracts.
* Act as primary source for customer support; resolve escalated issues.
* Purchase supplies, parts, computers.
* Customer base includes Stanford University, Pacific Bell, Lockheed Martin.
* Originally hired as Field Service Technician and promoted to District Manager (3/97)
* Increased profitability by 10%.
Jun 1988 - Apr 1992

san jose, CA (US)

Branch Manager
Pecotec Incorporated
* Administrated operations for multiple service locations handling budgets, customer relations, service contracts and labor/staff management.
* Provided leadership and business management for the start up of the company supporting educational contracts for school districts and counties – K-12.
* Handled overall customer support.
* Scheduled and supervised technicians.
* Acquired parts to support maintenance contracts.
* Hired as Field Service Technician and promoted to Manager (1/91)

Education

1986 - 1989
Other - Business/Finance
San Jose State University