Designed a lead scoring e-mail activity reporting tool in Excel spreadsheet using SQL database (SQL Server 2005/2008) and Visual Basic for Applications (VBAs).

Installation, administration and support of Windows Server 2003, active directory, group policy, Windows XP/Vista support, MS. Office XP/2003/2007 applications support, network administration (wired and wireless networking), mapping network drives, VPN, print server and file server support, virus/spyware protection and removal, data backup and restoration, and general technical support matters.

Maintaining the Program’s assets register, assisting with I.T maintenance and troubleshooting (wireless connectivity, internet and printing issues, mapping network drives, MS. Office applications support, Windows 2000/XP/Vista support), preparing financial requisitions and acquittals, answering phone calls, binding, photocopying, errands, sorting out mails, in-charge for the upkeep and smooth running of office vehicles, and arranging of Program supplies and services. I also developed and implemented a network based centralized database (in MS Access platform using SQL queries) which is now being used throughout the Program and has been recognized as a key improvement in information management.

Designed and developed a Biomedical Equipment Catalogue in MS. Publisher which included biomedical equipment photographs and specifications (such as model number, serial number, name of manufacturer, year manufactured, and general description) belonging to Ministry of Health.

Provided IT support services on part-time basis. Particularly in areas of network administration (wired and wireless connectivity issues), troubleshooting hardware, software, and printing issues, MS. Office applications support, Windows Operating Systems (95/98/2000/XP/Vista) support, virus/spyware protection and removal, imaging (cloning), data backup and restoration, and general technical support matters.

Data collection and entry of assets (such as name, model number, serial number, name of manufacturer, year manufactured, and general description) belonging to Ministry of Health into the Epicore Asset Module Production System.

Troubleshooting hardware, software, and laptop issues, installation/repair of Windows Operating Systems (95/98/2000/XP), server installations (2000/2003), virus/spyware protection and removal, installation of field replaceable units, wired and wireless networking, diagnosing printer problems, imaging (cloning), data backup and restoration, and general technical support matters.

Troubleshooting hardware, software, and laptop issues, installation/repair of Windows Operating Systems (95/98/2000/XP), server installations (2000/2003), virus/spyware protection and removal, installation of field replaceable units, wired and wireless networking, diagnosing printer problems, imaging (cloning), data backup and restoration, and general technical support matters.

Completed a contact centre training course which included building on telemarketing, debt collection, and customer support services skills.